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Terms and Policies

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TERMS OF SALE
Initial orders for new accounts must meet the freight requirements for your state. All orders require a variety of merchandise and lines to guarantee shipment. We reserve the right to limit quantities.

FREIGHT POLICY
Due to the current fuel surcharge that is applied to all freight by truck lines, Prime has found it necessary to increase the minimum dollar amount on prepaid orders. $750 orders are freight prepaid excluding spark plugs, refrigerant, oil, antifreeze, DEF and gas cans. Some states may vary. Hand tool orders of $300 or more that can be shipped on UPS are freight prepaid.

SHORTAGES OR DAMAGES: DO NOT ACCEPT SHIPMENTS WITHOUT COUNTING CARTONS.
All orders are shipped from Prime with a piece count on the bill of lading even if shrink-wrapped. To sign for wrapped pallets without counting cartons and checking for damages leaves the customer responsible and is not the responsibility of the freight company or Prime Automotive. Prime must be notified of any shortages or damages within 48 hours of receipt of shipment.

RETURN POLICY
No returns without written authorization. We do not accept returns of seasonal merchandise, packages that have been opened or items that have price stickers on them.

TOOL WARRANTY POLICY
Prime honors all manufacturer’s warranty policies. All broken or claimed defects will be replaced, credited or repaired depending on manufacturer’s policy. Abuse, misuse or altered items are not covered. Freight charges on new & defective tools are the sole responsibility of the customer.

RESTOCKING CHARGE
Merchandise returned for credit will be subject to a 15% handling charge.

BACK ORDERS
We do not backorder.

VOC COMPLIANT DISCLAIMER 2005 LOW VOC REGULATIONS
In 2005 the ozone transport commission (OTC) will regulate certain products containing VOCs. The OTC states are, NY, ME, MA, NH, VT, CT, RI, PA, NJ, DE, MD, VA, and the District of Columbia.

  1. Initially all products are legal to sell because they were manufactured before December 31, 2004.
  2. Distributors in OTC states may purchase non-VOC-compliant products to sell in states other than CA or OTC states.
  3. It is the responsibility of the distributor to order VOC-compliant products for their marketplace. Products will be coming early 2005 labeled VOC compliant for these special markets.

DISCLAIMER: Prices subject to change without notice. Highline Aftermarket is not responsible for typographical errors, pictorial errors or pricing errors